Register to receive luxury offers & member benefits.
1. SITE NAME AND OWNERSHIP
These General Terms and Conditions of Sale (“GTCS”) regulate all offers and orders for the sale of Products distributed through the website lucidilucca.com (“Site”) by Tuscan Enterprises of Siobhan Hughes, (hereinafter referred to as “Seller”) with registered office in Via di Matraia 269 55100 Lucca (LU), VAT/IVA number IT02221610468 info [@] lucidilucca.com Tel: 340 4808255.
2. SCOPE OF THE GTCS
3. PURCHASING FROM THE WEBSITE
4. CANCELLING OR AMENDING AN ORDER
If your order has not yet been shipped, you can cancel or amend the order. To cancel or amend an order, please contact the Seller promptly and, in any event, within 12 hours of the placing the order, by e-mail at info [@] lucidilucca.com, being sure to quote the order number.
5. ORDER AND DELIVERY STATUS
When the order is dispatched, a message will be sent to the User’s chosen e-mail address containing a tracking number that can be used to follow the progress of the shipment at the courier’s website or by contacting its call centre.
6. PRODUCT WARRANTY
All Products marketed by the Seller at the e-commerce Site www.lucidilucca.com are covered by a statutory warranty of conformity by virtue of and pursuant to section 128 et seq. of Legislative Decree No. 206 dated 2005 (Consumer Code).
7. PAYMENT METHODS
8. SHIPPING COSTS
Our online store ships within the European Union (EU), United Kingdom, Norway, Switzerland, USA, Canada, Australia and New Zealand.
If you live elsewhere and wish to purchase our products, please contact us.
Shipping charges are payable by the Customer and the system will calculate these automatically at check-out based on the weight of the items ordered and your shipping destination. Select “CALCULATE SHIPPING” at checkout and enter your delivery address.
Packages are generally dispatched within 3 -5 business days after receipt of payment and are shipped via standard courier with tracking and drop-off without signature.
We recommend that you group your items in one order. We cannot group two distinct orders placed separately, and shipping costs will be applied to each of them.
Shipping costs up to 1kg in weight:
Italy – €10. (Estimated shipping time 2 – 3 business days). Enjoy FREE SHIPPING on orders over €150.
Europe – €24 (Estimated shipping time 3 – 5 business days). Enjoy FREE SHIPPING on orders over €150.
Extra UE (UK, Norway, Switzerland) – €24. (Estimated shipping time 3-5 business days). Enjoy FREE SHIPPING on orders over €150.
Canada / United States – €24 (Estimated shipping time 3-5 business days). Enjoy FREE SHIPPING on orders over €300.
Australia / New Zealand €30 (Estimated shipping time 6-8 business days). Enjoy returns-refunds-A on orders over €300.
Note: All orders outside the EU may be subject to VAT, import and customs duties and/or taxes and are payable by the customer. These charges will be country specific depending on where the purchase is made from.
9. DELIVERY TIMES
The delivery of the Products ordered on the Site takes place by standard courier. The Seller utilises a circuit of approved couriers/carriers offering the best possible value for the destination in question.
Delivery times will vary according to the availability of the purchased product (e.g. whether the stock is available) and the chosen delivery method.
When goods are not delivered because the user has provided the wrong address, have remained unclaimed at the courier/carrier’s warehouse and/or in any event for reasons attributable to the user’s behaviour, a new shipment will ONLY be possible if paid for in advance in the manner specified by the Seller.
In no case will it be possible to make deliveries by appointment and / or at fixed times and / or days.
10. DELIVERY OF THE GOODS
Upon taking delivery of the goods the user is required to check:
– that the number of packages delivered matches that stated on the waybill/transport document;
– that the packaging is intact and that no tampering, including the packaging closing tapes, has occurred. In the event of tampering and/or breakage, the user should immediately contest the shipment and/or delivery using the document received from the courier or other parcel delivery service and write “ACCEPTED SUBJECT TO FULL INSPECTION OF GOODS DUE TO …..” (state the reason).
– The user should subsequently provide details of any damages within 3 days of receiving the goods according to the procedure specified by the delivery company.
11. COOLING OFF PERIOD / RIGHT TO CANCEL
The right to cancel is currently regulated by section 64 of the Consumer Code as amended by Legislative Decree No. 21 dated 21st February 2014. The User classed as a Consumer in accordance with Consumer Code article 3, is entitled to cancel the agreement for any reason without penalty within 14 days and without incurring costs other than those specified by section 56, subsection 2, and section 57 therein.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
Please click the following link for full text of the Consumer Code (last amended on 16th September 2015) https://www.aduc.it/generale/files/allegati/codiceconsumo.pdf.
NB The right of withdrawal is exclusively reserved for the consumer defined by the Consumer Code section 3. It does not apply to those who purchase with a VAT number and are therefore registered as a company and/or professionals.
12. INSTRUCTIONS FOR CANCELLATION
Your right to cancel shall be exercised in the following manner:
13. RETURNS AND REFUNDS
Goods should be returned to the Seller by the deadline specified under point 12 along with the received acknowledgement email from the Seller. Without prejudice to any repair costs for damage noted to the original packaging, the Seller will arrange to refund the user the full amount within 14 days from the return of the goods by means of a reversal of the amount charged to the credit card.
14. FORFEITURE OF RIGHT TO CANCEL
The User’s right to cancel and consequent right to a refund shall be forfeited should the Seller determine the existence of even one of the following conditions:
– Use, even partial, of the product and any consumables;
– Missing original inner packaging and/or external packaging;
– Missing product components (accessories, documentation, manuals);
– Product damage for reasons other than those caused during shipment.
In such cases the Seller will arrange to return the goods to the User, who will be charged shipping costs.
15. GOVERNING LAW
16. NOTICE TO CONSUMERS - ONLINE DISPUTE RESOLUTION (ODR)
In accordance with the provisions of Article 14 of Regulation (EU) No 524/2013, the Consumer is advised that, as an alternative to legal proceedings, both consumer and the Seller may make use of the online alternative dispute solution by submitting a complaint through the platform established by the European Commission. This tool is made available to European consumers in order to enable out-of-court settlement of any dispute related to and/or arising from online sales or service contracts. The link to the ODR platform is (https://ec.europa.eu/consumers/odr/).
The Seller can be contacted by the entity at the following address email@example.com For further clarification, please write to us at the e-mail address published herein.
17. SUGGESTIONS / COMMENTS / COMPLAINTS
18. CONTACT US
Tuscan Enterprises of Siobhan Hughes, Via di Matraia 269 55100 Lucca (LU), IVA/VAT No: IT02221610468 info [@] lucidilucca.com Tel: 340 4808255